At Ibnsina Pharma, we rely on customer feedback to continually improve our services. Customers can share concerns and feedback by calling our hotline at 16017. Our enthusiastic customer service unit is always available to provide the highest quality support.
When a customer makes a complaint, we work to immediately identify and address the problem, going to all necessary lengths to provide a quick and satisfactory solution. Our business developers, supervisors and branch managers are always on hand to help in resolving issues. After providing an initial solution, our representatives conduct follow-up calls with customers to ensure continued satisfaction. We also use CRM tools to collect information about specific issues and ensure that they never happen again.