At Ibnsina Pharma, we analyze our customers’ complaints and remarks for means of improving our services. Customers can pass complaints through our hotline (16017) which is backed up by a fully fledged customer service unit that is keen on providing the highest standard of support to our customers.
By classifying complaints into main and sub categories; proper identification of problem source is spotted and immediate feedback on the corrective actions taken is provided along with further follow up calls to ensure that the problem is resolved and that the customer is satisfied with the results. Whenever there’s a need, our business developers, supervisors, and branch managers are also ready to meet up with our customers to resolve any issues. Taking this extra mile in satisfying our customers and building our CRM tools on history and background information of our customers’ complaints; we guarantee effective querry and complaint handling which in turn demonstrate our commitment to maintaining and developing our services.