Order taking and delivery

At Ibnsina Pharma, our deep understanding for our customers needs, based on market expertise and continues research guides us to smart solutions which fulfills delivery demands. By operating our branches through two daily shifts between 9 and 5 and again between 7 pm and 2 am; we provide a highly frequent delivery service and a rapid response to customers’ orders.

Through our outdoor sales team; frequent order taking visits are performed to pharmacies. But beyond such traditional methods; we had the initiative of introducing the telesales model to the order taking process; which was even copied by competition. 600 active telesales representatives perform more than 42,000 order taking outgoing calls on a daily basis; complimented by proper consultation services and information providing for the aim of increasing our customers’ profits.

Customers can also place orders through our hotline, or by directly contacting branch telesales, branch managers, or even regional managers if necessary. Our telesales personnel are generally accountable for being professional in order taking, polite, with good communication skills, and are continuously trained in order to better service our customers.

By acquiring monthly orders, while fulfilling daily ones through our telesales representatives; we guarantee that pharmacists receive the orders swiftly through an average of 3 to 4 delivery visits per day at most cases.

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